Sales Skills – Handling Objections, Negotiating & Winning the Deal
- Sales Fundamentals
- Customer Needs
- Selling Formula
- How to Present Yourself Optimally Using Psychology
- Modern Sales Techniques
- Dealing with Objections
Giving Great Customer Service
- No organisation can thrive or even survive for long without providing great customer service. This one-day course outlines why great customer service is so important, and what organisations should be doing to ensure that customers are their best marketing tool.
Dealing With Difficult Customers
- The customer’s perception is their reality. This well-known phrase in customer service circles boils down to this: the customer might not actually be right, but they think or feel they are. If you want a happy resolution, you must take this reality into account when dealing with them.