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May 2016

Managing Customer Excellence

13th May 2016 @ 9:15 am - 4:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£140

WORKSHOP OVERVIEW This workshop is designed for anyone who has contact with customers whether face to face or on the telephone. It will explore what it means to deliver excellent customer service and exceed customer expectations. During the workshop we will consider the importance of first impressions and how to develop rapport with customers by…

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January 2017

Social Media for Recruitment

23rd January 2017 @ 9:15 am - 4:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£215

Who should attend? Individuals or organisations who are looking to use the power of social media to run successful recruitment campaigns. On this course, we will go start to finish from pre-planning an online recruitment campaign to what happens after the follow-up. We will also look at the journey a candidate goes on when applying…

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May 2017

Introduction To Imports & Exports (1/2 Day)

24th May 2017 @ 9:30 am - 1:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£250.00

The key to successful importing to,  and exporting from, the UK is by consistently achieving the best possible balance between meeting Official rules (“Compliance”) whilst maximising speed and predictability/reliability of delivery of goods and services. This course will dispel some of the perceived barriers to exporting and disprove some of the myths about how difficult…

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June 2017

Sales Skills

14th June 2017 @ 9:15 am - 4:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£133 – £190

Who should attend? Anyone involved in selling products or services to Consumers or Business to Business Course Content Sales Fundamentals What are the sales myths? Sales Cycle? Pre & Post Sales Activity Customer Needs Features, Advantages & Benefits? USP & UPB How to close a deal with ease Selling Formula What formula works best? How…

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HOW TO WIN PUBLIC SECTOR TENDERS

20th June 2017 @ 9:30 am - 4:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£250.00

Who should attend? The course is aimed at Senior personnel in organisations considering working with the Public Sector, and existing Bid writers who wish to improve their success. In this 1 day course, attendees will gain the skills to identify and respond to Invitations to Tender (ITTs) and Pre-Qualification Questionnaires (PQQs), in the best possible…

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October 2017

International Trade – An Insight Into Incoterms (1/2 Day)

17th October 2017 @ 9:00 am - 1:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£250

Thinking of Exporting or Importing? No one knows the outcome that Brexit will have on international trade but companies that are considering importing and exporting need to ensure that they have skills to deal with any potential pitfalls, and be able to quickly recognise and take up any potential new benefits.  One of the fundamental…

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June 2018

Lean Practitioner (3 Days)

20th June 2018 @ 9:15 am - 4:30 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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August 2018

Sales Skills – Handling Objections, Negotiating and Winning the Deal

28th August 2018 @ 9:15 am - 4:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£199.00

Who should attend? Anyone involved in selling products or services to Consumers or Business to Business Course Content Sales Fundamentals What are the sales myths? Sales Cycle? Pre & Post Sales Activity Customer Needs Features, Advantages & Benefits? USP & UPB How to close a deal with ease Selling Formula What formula works best? How…

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September 2018

Improving Customer Service

25th September 2018 @ 9:15 am - 4:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£199

WORKSHOP OVERVIEW This workshop is designed for anyone who has contact with customers whether face to face or on the telephone. It will explore what it means to deliver excellent customer service and exceed customer expectations. During the workshop we will consider the importance of first impressions and how to develop rapport with customers by…

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March 2020

Professional Presentation Skills

March 31 @ 9:30 am - 4:00 pm
BPI, Venture Wales Building, Depot Rd
Aberdare, RCT CF44 8DL United Kingdom
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£239

Overview: The ability to present powerfully and in a persuasive manner is a key business skill. A good presentation and a talented speaker will not only impress a group of people, it will add a positive dimension to any decision-making process. A poor presentation will have the opposite effect! This advanced presentation course is designed…

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