EFFECTIVE TELEPHONE

COMMUNICATIONS

£140 per person

Venue:  Aberdare

Trainer: Maggie Powell

The way that we communication on the telephone is critical to so many different areas of the business, whether it is pinning a customer down to place an order, or bringing forward delivery dates from suppliers, or getting longer terms on an invoice.

At the end of the course candidates should have improved their telephone skills raising the profile of your business.

Course Content:

• The art of good communication
• Vocal/listening skills
• Business success
• Appropriate greeting and endings
• Gathering information
• Dealing with difficult calls
• 10 easy steps
• Phone etiquette skills
• A consolidation of sessions achieved
• Difficult calls in practice
• A consolidation of work achieved during the day, summarising key points