ICT Training & Support Facilitator

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Role: ICT Training & Support Facilitator                                  Location: Main Office Aberdare

 

REPORTS TO:  IT MANAGER

PURPOSE OF JOB:

Working along side the Assessment team, within the job role as ICT Training & Support Facilitator, you will be responsible for providing IT training and support. You will be required to train delegates across the varied Microsoft Office applications and support them whilst undertaking both ECDL and ITQ NVQ qualification/s. You will also be required to deliver “Open” IT application/s training courses as required. Within this role you will have the following responsibilities:

MAIN ROLE, RESPONSIBILITIES & DUTIES:

  • Provide IT training and support to WBL candidates
  • Deliver Microsoft Office application training via courses and One-to-One sessions
  • Provide Assessor support
  • Provide Learner support
  • ECDL exam invigilation and manual marking
  • Preparation and IT equipment set-up of training venue
  • General Maintenance of IT equipment
  • Complete Reviews

 

KEY ATTRIBUTES, SKILLS EXPERIENCE & QUALIFICATIONS:

(Essential minimum requirements to undertake the role)

  • Microsoft Accredited Trainer
  • ECDL Certificate
  • Enthusiastic, self-reliant with ability to plan and accomplish aims and objectives
  • Excellent interpersonal and communication skills
  • Highly organized and able to work to tight deadlines, focused on company success
  • Strong multitasking ability; flexible and adaptable
    • Work well with all levels of personnel within the organisation
    • Excellent time management skills, reliable and motivated
    • Excellent written and verbal communication skills

 

DESIRABLE

  • ECDL Advanced and A+ Qualified
  • A1 and /or V1 Assessor Award/s
  • CIEH Train the Trainer or equivalent

 

PERSONAL ATTRIBUTES:

This position requires a flexible and creative individual able to work on own their initiative. It is required that you will be a team player capable of interacting and effectively communicating to all levels within the organization with excellent interpersonal skills.

  • Driven and motivated, able to inspire others to be the same

 

OTHER CONDITIONS:

  • The position requires an individual that must be prepared to work some unsociable hours when required to meet the demand of the business and customer timescale constraints.
  • Must conform to Regulations, Policy and Procedures.
  • Any other duties your Manager requests in support of the business needs.

 

Contact Roger Williamson for further details